1. 免费听力和谈话技巧
  2. 怎样对待难缠的客户,包括谈话技巧和用词。
    http://http-ws.bbc.co.uk.edgesuite.net/mp3/ learningenglish/2009/04/prog_10_audio_au_bb.mp3

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  6. http://www.bbc.co.uk/worldservice/learningenglish/ business/getthatjob/unit3coverletter/page2.shtml