怎样对待难缠的客户,包括谈话技巧和用词。
http://http-ws.bbc.co.uk.edgesuite.net/mp3/
learningenglish/2009/04/prog_10_audio_au_bb.mp3
电话技巧
http://http-ws.bbc.co.uk.edgesuite.net/mp3/
learningenglish/2009/03/prog07_au_bb.mp3
http://www.bbc.co.uk/worldservice/learningenglish/ business/getthatjob/unit3coverletter/page2.shtml